Contact us
We’re happy to tell you more! Our customer service is ready to answer any questions you may have.
support@prospectum.fi
+358 40 358 0600
On weekdays 09:00-17:00
Submit a contact request
Message us, and our customer service team will respond within 24 hours on weekdays.
FAQ
Do I need a business ID to use the Tavoittaja service?
Tavoittaja on tarkoitettu yritysten ja rekisteröityjen yhdistysten käyttöön. Eli, mikäli sinulla ei ole yritystä tai Y-tunnusta, sinun tulee olla rekisteröidyn yhdistyksen virallinen edustaja. Yksityishenkilöt eivät voi käyttää Tavoittaja.fi -palvelua. Voit rekisteröityä palvelun käyttäjäksi here.
Can I freely set the sender name for the message?
The sender field must contain your organization’s name or an appropriate abbreviation. The text in the sender field must not be misleading, and you cannot use the name of a public authority or government entity. Using a prohibited sender name will result in automatic account closure.
How do I know if the messages I sent were delivered?
The Tavoittaja interface includes a Message History page where you can check the status of your sent messages and track delivery even by individual phone number. Please note that if the recipient’s phone is off or not connected to the network, message delivery may be delayed until the phone is turned on and reconnects to the network.
Why doesn’t the message I sent appear on the phone, even though it shows as delivered?
The message may be found in your phone’s Spam or Blocked Messages folder, where phones sometimes mistakenly sort incoming messages. This feature is tied to the phone’s operating system, and unfortunately, we have no control over it. Links in the messages can contribute to this, so next time, you might try sending the message without links.
Can I send messages to international numbers?
Yes. Please note that messages sent to international numbers are charged double or more the normal credit amount, depending on the recipient’s country.
I have forgotten the password for my user account.
You can reset your password on the login page by clicking the 'Forgot your password?' link.